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Community Manager

About the Role:

We are looking for a driven Community Manager to attract and interact with the community, both virtual and local, as the voice of Zimplistic. It is a varied role, that includes a marketing mindset with hands-on execution approach to developing integrated marketing campaigns, community management, event organization and all issues related to community experience.

Most importantly, we want someone who cares deeply about the work they do, to whom good-enough is never good enough. We don’t just want our community to like you, we want them to love you.

If you are someone who can bring this to the table…. We definitely want to meet you.

 

Key Responsibilities:

  • Develop Rotimatic owners at scale: define and implement scalable solutions to educate, support, and grow new Rotimatic users.
  • Run, grow, and improve Rotimatic owners Community. Identify and develop top contributors in the Community.
  • Devise and implement strategies through website, social media, press releases, newsletters, marketing collateral and initiate/ organise networking events to increase Rotimatic owners engagement (e.g. via innovation and experimentation).
  • Synthesize owners feedback and recommend and drive changes to existing products, policies, and processes to increase Rotimatic owners satisfaction, activity, and performance. Track, analyze and report metrics for Community Engagement and Development.
  • Moderate all user-generated content in line with the moderation policy for each community
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
  • Generate, edit, publish and share original content (original text,images, video or HTML) that builds meaningful connections and encourages community members to take actio
  • Own copy writing process ensuring our messaging to the community reflects our brand, our quality, and our values
  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
  • Integrate closely into the team to know the heartbeat of the company and portray that in the company’s online identity.

 

Minimum Qualification & Skills:

  • 5 years of hands-on community management experience
  • Bachelors/ Masters degree from a leading academic institution
  • Digital marketing agency background and start-up experience is highly favourable.
  • Excellent written and verbal communication skills
  • Confident presenter with strong public speaking skills
  • Self-motivated and able to work autonomously
  • Detail-oriented and able to manage multiple projects simultaneously
  • Resourceful and creative
  • International relations and/or marketing communications experience desired
  • Passion for healthy living and helping people live healthier

Other Requirements:

  • Track record of identifying and implementing improvements based on data and insights.
  • Track record of effective mass communication and engagement.
  • Strong content writing skills and orientation to detail, and ability to manage multiple projects and tasks.
  • Interest in health and holistic wellness.

 

Location: Singapore

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